Troubleshooting

Symptom	What it usually means	What to do
Status shows "0 done today" but work clearly finished	A status service is running older code	An admin restarts the service: Restarting a service. Then re-check.
An agent says a number is "HELD" or "0 readiness"	That capability is intentionally gated until you act	Use the action/button next to it (e.g., add a key, request authority). Honest numbers are by design.
Memory/answers seem out of date	A service may need a restart, or ingestion is catching up	Restart the relevant Brain service; if it persists, contact Support.
L1-L5 shows insufficient or stale coverage	The counter snapshot no longer matches active memory coverage	Ask an admin to regenerate L1-L5 counters and re-run /l1l5/status.
A signed manifest says authority_grants=false	Correct behavior	Pointer manifests prove provenance; they do not grant authority by themselves.
A request was refused	It hit a safety/approval gate (credentials, identity, destructive, billing)	These require your explicit approval — confirm if you intend it.
Service won't come back after a restart	A deeper issue	Capture the on-screen output and the receipt path, then see Support.

Before contacting support

Collect: what you did, what you expected, what happened, and any receipt path or error text shown. That makes resolution fast.